Absolutely. Here is the clean U.S.-focused Privacy Policy, with the European/UK section removed, the correct business structure preserved, and the SMS provisions included for your toll-free messaging verification. I kept the substantive protections from your original policy, including the information you collect and how it is used.
Privacy Policy
Effective Date: August 15, 2026
Best Odor Removal is a consumer-facing service brand operated by Elevé Odor Specialists, a DBA of ALL-STARS TX LLC (“Company,” “we,” “us,” or “our”).
Professional odor-removal services may be performed by qualified independent contractors participating in the Elevé Odor Specialists service network.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the Best Odor Removal website, check service availability, request an estimate, schedule a consultation or service, make a payment, communicate with us, or receive services.
1. Information We Collect
Depending on how you interact with us, we may collect:
Information You Provide
First and last name
Email address
Telephone number
ZIP code
Property or service address
City and state
Property, vehicle, or service type
Treated square footage and other information used to prepare an estimate
Information about the odor concern or known source
Property occupancy, HVAC, access, safety, or service-eligibility information
Appointment and scheduling information
Estimate acceptance and service-request information
Payment, deposit, refund, and transaction information
Cancellation and rescheduling records
Preparation and safety acknowledgments
Communications and SMS consent or opt-out preferences
Photos, documents, or other materials you voluntarily submit
Customer-service communications
Reviews, feedback, or service follow-up information
Other information you voluntarily provide
Payment-card information may be collected and processed by our payment-service providers. We may receive transaction details, payment status, limited payment-method information, and related records rather than complete card information.
Information Collected Automatically
When you visit our website or use online tools, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
Pages visited and website interactions
Date and time of visits
Referring website, advertisement, campaign, or search source
General geographic information
Cookies and similar technologies
Website usage and performance information
2. How We Use Information
We may use personal information to:
Check service availability by ZIP code
Respond to inquiries
Prepare and save estimates
Determine service eligibility
Schedule consultations and appointments
Create and maintain customer and service records
Coordinate services through Elevé Odor Specialists
Assign or coordinate an available service provider
Process deposits, balances, refunds, trip fees, and other authorized payments
Administer the 48-hour automatic-payment process
Record cancellations and rescheduling activity
Send appointment, payment, preparation, safety, and service communications
Maintain communication consent and opt-out preferences
Provide customer support
Maintain service history
Address complaints, disputes, chargebacks, or refund requests
Improve our website, pricing tools, intake process, and customer experience
Measure advertising, recruiting, referral, or campaign performance
Detect fraud, misuse, or unauthorized activity
Maintain system and account security
Maintain business, tax, financial, insurance, contractual, and compliance records
Comply with legal or regulatory obligations
3. Best Odor Removal and Elevé Odor Specialists
Best Odor Removal is the consumer-facing service brand operated by Elevé Odor Specialists, a DBA of ALL-STARS TX LLC.
Best Odor Removal manages the customer-facing relationship through Elevé Odor Specialists, which may include customer intake, estimates, scheduling, payment administration, communications, customer service, and service coordination.
Professional services may be performed by qualified independent contractors participating in the Elevé Odor Specialists service network.
Information reasonably necessary to perform and administer a service may be made available to the assigned or prospective service provider. This may include the customer’s name, service address, telephone number, service details, scheduling information, preparation requirements, and other information reasonably necessary to perform the service safely and effectively.
Individual service providers are not authorized to use customer information for unrelated purposes.
4. Operations Hub and Customer Records
Customer inquiries, website forms, estimates, ZIP-code availability checks, consultation information, appointments, payments, communications, consent records, and service records may be transferred to and maintained within our customer relationship management, Operations Hub, scheduling, payment, communication, and related business systems.
These systems help us avoid duplicate records, maintain service history, coordinate service providers, manage scheduling and payments, maintain communication preferences and consent records, and provide customer support.
5. Payments and Payment Information
We may use third-party payment processors to collect deposits, remaining balances, trip fees, approved additional-service charges, and other authorized payments.
When you accept an estimate and authorize a payment method, information concerning the transaction may be shared with the payment processor as necessary to process the payment and administer the service.
Under our current service terms, a 25% deposit may be required after estimate acceptance and the remaining 75% may be automatically charged 48 hours before service, or sooner when service is booked within 48 hours.
Payment authorization and transaction records may be retained as reasonably necessary for accounting, refunds, disputes, fraud prevention, and legal compliance.
Elevé Odor Specialists assigned to perform services do not collect Best Odor Removal service payments directly from customers at the service location. Service payments are processed through Best Odor Removal Customer Service or authorized payment methods.
6. Communications, Text Messaging, and Consent
If you provide your telephone number or email address and applicable consent, we may contact you regarding:
Inquiries and estimate requests
Service availability
Consultations
Appointments
Payment status
Preparation and safety instructions
Cancellation or rescheduling
Service updates
Customer support
Follow-up regarding services
Where a customer separately opts in to receive SMS/text messages, Best Odor Removal may send text messages concerning the customer’s inquiry, estimate, consultation, appointment, payment, preparation requirements, safety information, or service updates.
Message frequency varies. Message and data rates may apply.
Customers may reply STOP to opt out of text messages or HELP for help.
Consent to receive text messages is not a condition of purchasing services.
SMS consent should be provided through an applicable opt-in mechanism and is not intended to be assumed solely because a customer provides a telephone number.
Where required, consent for marketing or promotional text messages will be obtained separately from consent for service-related communications.
We may maintain records concerning communication consent, including the telephone number, date and time of consent, source of consent, applicable consent language or version, and subsequent opt-out requests when reasonably necessary for compliance and administration.
When we receive an applicable SMS opt-out request, we will update our records and honor the request as required.
Opting out of SMS does not prevent us from communicating through other permitted channels, such as email or telephone, regarding an active inquiry, appointment, payment, safety matter, or service where appropriate and permitted.
SMS delivery is subject to carrier and network availability and is not guaranteed.
7. Mobile Information and SMS Consent Data
We do not sell or rent mobile telephone numbers or SMS consent information.
Mobile information and SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that assist us in providing communications or operating our business, such as telecommunications, messaging, customer-service, scheduling, or technology providers, when reasonably necessary to provide services on our behalf.
Those providers may receive information necessary to perform services for us but are not authorized by us to use SMS consent information for their own independent marketing purposes.
SMS consent is specific to Best Odor Removal communications and is not transferred to third parties for unrelated marketing purposes.
8. How We Share Information
We do not sell customer personal information.
We may disclose personal information when reasonably necessary to service providers, contractors, or business partners that help us operate the business, including providers of:
Website hosting and technology
Customer relationship management and Operations Hub systems
Authentication, data storage, and security services
Scheduling and appointment systems
Telephone, text-message, and email communications
Payment processing
Accounting and bookkeeping
Mapping, address validation, and service-area tools
Analytics and website-performance services
Marketing, advertising, and lead-generation services
Customer-support systems
Professional odor-removal services through Elevé Odor Specialists
Legal, insurance, compliance, and professional services
These parties may receive information reasonably necessary to perform services on our behalf or fulfill the customer’s requested service.
Mobile information and SMS opt-in consent information are not shared with third parties or affiliates for their own marketing or promotional purposes, as described in Section 7.
We may also disclose information when required or permitted by law, including in response to lawful governmental requests, subpoenas, court orders, legal proceedings, suspected fraud, security incidents, or when reasonably necessary to protect our legal rights or the safety of others.
9. Advertising, Referral, and Campaign Information
If you reach us through an advertisement, social-media campaign, search engine, referral source, QR code, landing page, or other marketing channel, we may collect or maintain information identifying the source of the inquiry.
We may use this information for attribution, internal reporting, campaign measurement, customer-service administration, and marketing-performance analysis.
SMS consent information is not provided to advertising or lead-generation partners for their independent marketing use.
10. Cookies and Analytics
Our website may use cookies, analytics technologies, and similar tools to operate website features, remember preferences, measure website traffic, understand customer interactions, maintain security, and improve performance.
These technologies may collect browser, device, general location, referral source, campaign, page-view, and website-interaction information.
You may be able to limit or disable certain cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
11. Information Security
We maintain reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Access to customer information may be limited according to operational responsibilities, system roles, and permissions.
However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.
12. Data Retention
We may retain customer information for as long as reasonably necessary to:
Respond to inquiries and provide requested services
Maintain estimates, appointments, and service history
Administer payments, refunds, cancellations, and rescheduling
Maintain customer-service and communication records
Maintain SMS consent and opt-out records
Address complaints, disputes, chargebacks, or claims
Prevent fraud or misuse
Maintain business and financial records
Satisfy tax, insurance, contractual, regulatory, or legal requirements
Retention periods may vary depending on the information, transaction, customer relationship, and applicable requirements.
13. Your Privacy and Communication Choices
Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include rights to request:
Access to certain personal information
Correction of inaccurate information
Deletion of certain information
Information regarding certain uses or disclosures of personal information
Other rights provided under applicable privacy law
Certain information may be retained despite a deletion request when reasonably necessary or legally permitted for recordkeeping, transaction administration, fraud prevention, security, disputes, compliance, or other legitimate business purposes.
You may opt out of applicable SMS communications by replying STOP.
For assistance with SMS communications, reply HELP or contact Best Odor Removal Customer Service.
To submit a privacy request, contact info@bestodorremoval.com. We may need to verify your identity before processing certain requests.
14. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
The rights available, and whether a particular law applies to ALL-STARS TX LLC or its DBA Elevé Odor Specialists, may depend on factors such as the customer’s state, the type of information involved, and applicable statutory thresholds.
We will process applicable privacy requests in accordance with legal requirements.
15. Children’s Privacy
Best Odor Removal services are intended to be purchased or arranged by adults.
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our customer forms.
If we learn that personal information from a child under 13 was collected inappropriately, we will take reasonable steps to address or delete it as required by applicable law.
16. Third-Party Websites and Services
Our website and customer process may link to or integrate with third-party services, including scheduling, communications, payments, maps, analytics, or other tools.
Third-party providers may process information under their own privacy policies and terms.
We are not responsible for the independent privacy or security practices of third-party websites or services except to the extent required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website, technology, payment practices, service providers, business operations, or legal requirements.
The current version will be posted on this page, and the effective date may be updated when appropriate.
18. Contact Us
Questions regarding this Privacy Policy, SMS communications, or customer privacy requests may be directed to:
Best Odor Removal
A consumer service brand operated by Elevé Odor Specialists, a DBA of ALL-STARS TX LLC
Email: info@bestodorremoval.com
Phone: (888) 697-ODOR (6367)
Website: bestodorremoval.com