Terms & Conditions
Effective Date: August 15, 2026
These Terms & Conditions ("Terms") govern use of the Best Odor Removal website and customer services coordinated under the Best Odor Removal brand.
1. About Best Odor Removal
Best Odor Removal is the consumer-facing service brand operated by Elevé Odor Specialists, a DBA of ALL-STARS TX LLC ("Company," "we," "us," or "our").
Professional odor-removal services may be performed by qualified independent contractors operating through Elevé Odor Specialists.
Best Odor Removal coordinates customer intake, estimates, scheduling, payments, and customer-service administration through Elevé Odor Specialists. The individual service provider assigned to an accepted service may be an independent contractor participating in the Elevé Odor Specialists service network.
2. Acceptance of Terms
By using this website, requesting an estimate, scheduling a consultation, accepting an estimate, booking service, submitting payment, or receiving services, you acknowledge and agree to these Terms and any service-specific acknowledgments presented to you.
If you do not agree, do not book or purchase services.
3. Service Availability and Eligibility
Professional odor-removal service may be available in your area. Availability is confirmed using location information such as ZIP code and may change based on contractor capacity, scheduling, safety, equipment, travel, operational conditions, and expansion of the service network.
We do not guarantee that service will be available in every location or at every requested time.
Certain properties or conditions may not be eligible for particular treatment methods. Ozone treatment is not offered for apartments, condominiums, individual occupied hotel rooms, occupied attached duplex/townhome situations, or properties where the treatment area shares HVAC or air circulation with occupied areas.
Other eligibility restrictions may apply after review of the property, vehicle, occupancy, HVAC configuration, odor condition, access, or safety considerations.
Submission of an inquiry, ZIP-code check, consultation request, or estimate request does not guarantee service availability or appointment confirmation.
4. Estimates, Pricing, and Customer Disclosures
Website calculators and preliminary estimates are based on information supplied by the customer and are intended to provide an initial service estimate.
Customers are responsible for accurately disclosing information relevant to pricing and treatment, including:
Property or vehicle type
Treated square footage
Odor type and known source
Areas requiring treatment
Attached garages, additions, basements, or other included spaces
Detached garages, guesthouses, pool houses, workshops, barns, or other separate structures
Access limitations
Occupancy conditions
HVAC or air-sharing conditions
Known hazards or unusual conditions
For residential pricing, the initial treatment price may be based primarily on reported treated square footage. Odor severity does not automatically change the initial residential treatment price.
Detached structures are priced separately according to their own treated square footage. Additional isolated treatment areas requiring separate equipment may result in additional charges.
Reported information may be verified before treatment. If the actual property, vehicle, square footage, structures, access, HVAC conditions, treatment areas, or other material conditions differ from what was disclosed, the service scope and price may be revised before treatment proceeds.
If additional services are deemed necessary by the assigned Elevé Odor Specialist after evaluating the treatment area, the specialist may document the condition and contact Best Odor Removal Customer Service.
Best Odor Removal Customer Service will communicate the recommended additional service and any additional cost to the customer. No additional service will be performed or charged without the customer's approval and any required payment.
Commercial, unusually large, multi-area, or otherwise complex projects may require consultation and custom pricing.
5. Estimate Acceptance and 25% Deposit
When an estimate is accepted, a 25% deposit is required to reserve the appointment.
An appointment is not confirmed until the required deposit has been successfully paid.
The deposit is applied toward the total service price. Except where these Terms provide otherwise or applicable law requires otherwise, the deposit is nonrefundable if the customer cancels the service.
6. Remaining 75%, Automatic Payment, and Payment Processing
The remaining 75% of the service price is automatically charged 48 hours before the scheduled service time using the authorized payment method associated with the booking.
If service is booked within 48 hours of the scheduled service time, the remaining balance may be charged immediately after the deposit or as part of the booking/payment process.
An Elevé Odor Specialist will not be dispatched unless required payment has been successfully completed and all required pre-service safety acknowledgments have been completed.
If a required payment fails, Best Odor Removal Customer Service may contact the customer to obtain another authorized payment method. The appointment may be placed on hold, rescheduled, or cancelled if successful payment is not received.
By accepting an estimate and providing a payment method, the customer authorizes the charges described in these Terms and any corresponding checkout or payment authorization presented at booking.
Service Payments
All payments for odor-removal services are handled directly through Best Odor Removal Customer Service or an authorized Best Odor Removal payment method or payment link.
Elevé Odor Specialists do not collect service payments directly from customers at the service location.
Customers should not make direct payment to an Elevé Odor Specialist for deposits, service balances, additional services, equipment charges, trip fees, or other amounts owed to Best Odor Removal.
If additional services are approved after the specialist arrives, any required additional payment will be handled through Best Odor Removal Customer Service before the additional service is performed.
Tips
Tips are optional and are not required as a condition of service.
If a customer chooses to tip an Elevé Odor Specialist, the tip may be given directly to the specialist.
A voluntary tip is separate from amounts owed to Best Odor Removal for services and does not constitute payment of any service balance, fee, or other Company charge.
7. Rescheduling
A customer may transfer the deposit to one new appointment when the customer requests rescheduling at least 48 hours before the scheduled service time, subject to service and specialist availability.
When an appointment is properly rescheduled, any pending automatic balance charge will be moved so that it is scheduled for 48 hours before the new appointment time.
A deposit may not be repeatedly transferred between appointments.
Additional or late rescheduling may be treated as a cancellation and may require a new deposit, except where the Company agrees otherwise or applicable law requires otherwise.
All cancellation and rescheduling activity may be recorded in Company systems for customer-service, payment, operational, dispute, and recordkeeping purposes.
8. Customer Cancellation
If the customer cancels an appointment, the 25% deposit is nonrefundable, except where applicable law requires otherwise or the Company expressly agrees in writing.
Amounts collected beyond the deposit for services that have not been performed will be handled according to the circumstances of the cancellation, the timing of the cancellation, any nonrecoverable costs, applicable written policies, and applicable law.
9. Missed Appointments and Customer No-Shows
If the customer is unavailable at the scheduled service time, fails to provide access to the treatment location, or otherwise misses the scheduled appointment after an Elevé Odor Specialist has been dispatched, the appointment may be treated as a customer no-show.
In a customer no-show situation:
The 25% appointment deposit is forfeited and nonrefundable, except where applicable law requires otherwise or the Company expressly agrees otherwise in writing.
A new appointment may require a new 25% deposit before service can be rescheduled.
Any amounts collected beyond the deposit for services not performed will be handled according to the circumstances, applicable Company policies, and applicable law.
A customer no-show is different from a Customer Not Ready event and from a Company cancellation.
10. Company Cancellation
If the Company cancels the service or determines that it cannot perform the scheduled service, amounts paid for the unperformed service will be refunded, including the deposit, unless the customer agrees to transfer the payment to a rescheduled appointment.
A Company cancellation does not include a cancellation, failed dispatch, or inability to perform caused by the customer's failure to satisfy payment, access, readiness, safety, disclosure, or eligibility requirements.
11. Customer Not Ready Policy
For treatment methods requiring vacancy, customers must remove all adults, children, pets, animals, and plants from the treatment area before the Elevé Odor Specialist arrives.
No person or animal may remain inside a treatment area during ozone treatment.
Customers must also follow preparation instructions provided before service, including instructions concerning access, ventilation, valuables, food, sensitive items, alarms, or other site-specific requirements.
An Elevé Odor Specialist may provide limited assistance with a small, reasonable preparation item when safe and practical, but specialists are not responsible for moving occupants, pets, animals, plants, extensive personal property, heavy furniture, hazardous materials, or completing substantial site preparation.
If the property is not ready and the specialist cannot safely or reasonably begin the scheduled treatment, the service may be treated as a Customer Not Ready event.
When the service is properly classified as a Customer Not Ready event, a $75 trip fee will be charged.
The trip fee is processed through Best Odor Removal Customer Service or an authorized Best Odor Removal payment method. The Elevé Odor Specialist does not collect the trip fee directly from the customer.
A Customer Not Ready event will be documented in the service record, including the specialist's arrival, the preparation requirement that was not satisfied, supporting photographs when applicable, and customer communications.
A Customer Not Ready event is separate from a customer no-show and does not, by itself, automatically forfeit the 25% appointment deposit.
The appointment may be delayed, rescheduled, or cancelled. Any additional scheduling or deposit requirements will be handled under these Terms and applicable Company policy.
12. Safety and Re-Entry
Customers must follow all treatment preparation, vacancy, ventilation, and re-entry instructions provided by Best Odor Removal or the assigned Elevé Odor Specialist.
Customers may not enter, or permit another person or animal to enter, a restricted treatment area until the applicable treatment and re-entry period has ended and any required ventilation instructions have been completed.
Failure to follow safety or re-entry instructions may create health or safety risks, interfere with treatment, and affect service results.
The customer is responsible for ensuring that household members, guests, tenants, employees, occupants, and other persons under the customer's control comply with these requirements.
13. Property Conditions and Scope Limitations
Odors may result from underlying conditions including water intrusion, mold, fire or smoke damage, biological contamination, structural materials, HVAC systems, plumbing problems, active smoking, pets, recurring contamination, or other sources.
Best Odor Removal provides odor-treatment services. Unless expressly included in a written service scope, we do not provide building repair, mold remediation, environmental testing, plumbing repair, fire restoration, biohazard remediation, pest control, or correction of underlying structural conditions.
Customers should address underlying sources when appropriate. Failure to correct an ongoing source may cause an odor to remain or return.
14. Treatment Results
Every odor situation is different. Treatment recommendations may consider the odor source, affected materials, environmental conditions, prior cleaning or treatment attempts, ventilation, contamination, and other relevant factors.
Our goal is to significantly reduce or eliminate unwanted odors where reasonably achievable. However, results vary, and we do not represent or guarantee that every odor can be completely eliminated or permanently prevented from returning.
New contamination, undisclosed conditions, continued odor sources, inaccessible materials, structural conditions, or failure to follow instructions may affect results.
15. Customer Responsibilities
Customers agree to:
Provide complete and accurate information
Disclose all areas requiring treatment
Disclose known hazards and relevant property conditions
Provide lawful and safe access
Complete required preparation
Ensure required vacancy
Complete required pre-service safety acknowledgments
Make required payments, including applicable authorized fees, through Best Odor Removal Customer Service or an authorized Best Odor Removal payment method
Follow safety, ventilation, and re-entry instructions
Avoid entering restricted treatment areas
Promptly communicate material changes affecting the appointment
Failure to satisfy these responsibilities may result in delay, rescheduling, cancellation, additional charges where permitted, or inability to perform service.
16. Independent Service Providers
Services may be performed by independent contractors participating in the Elevé Odor Specialists service network.
Nothing in these Terms creates an employment relationship between the customer and an assigned independent contractor.
Best Odor Removal coordinates the customer relationship, scheduling, payment administration, and customer service through Elevé Odor Specialists, while the assigned Elevé Odor Specialist performs the accepted service.
Individual Elevé Odor Specialists assigned to perform services are not authorized to collect Best Odor Removal service payments directly from customers, independently change or negotiate Company pricing, provide unauthorized discounts, promise refunds or credits, or arrange private payment for Company services.
A specialist's acceptance of an optional voluntary tip does not constitute collection of a Best Odor Removal service payment.
17. Payments, Refunds, Chargebacks, and Disputes
Customers agree to contact Best Odor Removal Customer Service promptly if they believe a payment, additional service charge, or service record is incorrect.
Refund eligibility is governed by these Terms, any applicable written Refund Policy, the circumstances of the transaction, and applicable law.
Customers remain responsible for legitimate charges for authorized services, deposits, approved additional services, trip fees, or other amounts properly due under the agreed service terms.
Any additional service charge requiring customer approval must be communicated through Best Odor Removal Customer Service and approved before the additional service is performed.
Nothing in these Terms limits rights that cannot legally be waived.
18. Website, Calculators, and Electronic Systems
Website content, ZIP-code availability tools, calculators, forms, scheduling systems, payment systems, and other electronic features are provided to facilitate customer service.
Although we work to keep information accurate and systems available, electronic tools may occasionally be unavailable, delayed, incomplete, or affected by third-party systems.
An online availability result or estimate does not override a later determination that a location, property, treatment method, or appointment is unavailable or ineligible for legitimate operational or safety reasons.
19. Communications, Text Messaging, and Consent
When customers provide contact information and applicable consent, Best Odor Removal may communicate by telephone, text message, or email regarding inquiries, estimates, appointments, payments, preparation instructions, service administration, and follow-up.
Where a customer separately opts in to receive SMS/text messages, Best Odor Removal may send messages relating to the customer's inquiry, estimate, appointment, payment, preparation requirements, and service updates.
Message frequency varies. Message and data rates may apply. Customers may reply STOP to opt out of text messages or HELP for help.
Consent to receive text messages or marketing communications is not a condition of purchase. Website SMS consent controls should be optional and not preselected.
Marketing or promotional text messages will require applicable consent separate from ordinary service or inquiry communications when required by law or carrier rules.
Best Odor Removal will honor applicable SMS opt-out requests. Certain non-SMS operational communications concerning an active inquiry, booking, payment, safety matter, or service may still be sent through other permitted channels.
SMS delivery is subject to carrier and network availability and is not guaranteed. Customers are responsible for providing an accurate phone number and notifying Best Odor Removal if that number changes.
Information regarding how we collect, use, and protect personal information, including information associated with communications and consent, is addressed in our Privacy Policy.
20. Intellectual Property
Website content, branding, logos, graphics, photographs, original text, designs, and other proprietary materials are owned by or licensed to ALL-STARS TX LLC, its DBA Elevé Odor Specialists, or applicable rights holders and may not be copied, reproduced, distributed, or commercially used without authorization, except as permitted by law.
21. Third-Party Services
Our website and customer process may use or link to third-party providers for scheduling, communications, payments, mapping, hosting, analytics, or other business functions.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party practices except to the extent required by law.
22. Limitation of Liability
To the fullest extent permitted by applicable law, ALL-STARS TX LLC, Elevé Odor Specialists, and their applicable owners, affiliates, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use, scheduling delays, service interruptions, undisclosed conditions, pre-existing damage, recurring contamination, unresolved odor sources, or circumstances outside reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
23. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless ALL-STARS TX LLC, Elevé Odor Specialists, and their applicable owners, affiliates, representatives, and service providers from third-party claims, liabilities, losses, or reasonable expenses arising from your material breach of these Terms, unlawful conduct, material misrepresentation, or failure to disclose a known hazard or condition, except to the extent caused by a party that applicable law does not permit us to indemnify.
24. Governing Law
These Terms are governed by applicable law. Rights and remedies that cannot be waived under the law applicable to a customer or transaction remain unaffected.
25. Changes to These Terms
We may update these Terms periodically to reflect changes in services, pricing practices, technology, payment processes, policies, or legal requirements.
The current version will be posted on the Best Odor Removal website with an updated effective date when appropriate.
Changes will not retroactively alter a completed transaction where prohibited by applicable law.
26. Contact Us
Questions regarding these Terms, payments, additional services, or other customer-service matters may be directed to:
Best Odor Removal
A consumer service brand operated by Elevé Odor Specialists, a DBA of ALL-STARS TX LLC
Email: info@bestodorremoval.com
Phone: (888) 697-ODOR (6367)
Website: bestodorremoval.com