Service Satisfaction & Refund policy
At Best Odor Removal, we are committed to providing professional odor treatment services with honesty, transparency, and exceptional customer service. Because every odor situation is unique, our refund policy reflects the nature of the services we provide.
1. Service-Based Business
Our services involve professional labor, specialized equipment, travel, and treatment procedures that are performed at your property or vehicle.
As a result, payment is for the professional services provided, not for a guaranteed outcome.
2. Estimates
Any quote, estimate, or pricing calculator provided through our website is an estimate only.
Final pricing may vary based on:
Property size
Vehicle type
Odor source
Severity of contamination
Accessibility
Additional labor or treatment requirements
Customers will be informed of any pricing adjustments before work begins whenever practical.
3. Payment
Payment is due according to the service agreement provided before or at the time of service.
Accepted payment methods may vary.
4. Refund Eligibility
Because services are performed immediately and cannot be returned, refunds are generally not provided once treatment has been completed.
However, we value customer satisfaction and encourage customers to contact us if they believe there is a concern with the service performed.
5. Follow-Up Evaluations
If a customer believes the odor concern has not been adequately addressed, we encourage them to contact us promptly.
When appropriate, we may offer:
A follow-up inspection
Additional recommendations
An additional treatment at our discretion
A discounted retreatment when appropriate
The availability of follow-up services depends on the circumstances of each project.
6. Situations Not Eligible for Refunds
Refunds are generally not available for situations including, but not limited to:
New or recurring odor sources after service
Odors caused by ongoing moisture, mold, plumbing, HVAC, structural, or environmental conditions
Failure to follow post-treatment instructions
Reintroduction of smoke, pets, biological contaminants, or other odor sources after treatment
Customer dissatisfaction based solely on personal preference where services were performed as agreed
7. Customer Responsibilities
Customers are responsible for:
Providing accurate information before service
Disclosing known odor sources when possible
Providing safe access to the treatment area
Following all technician instructions before and after treatment
Failure to follow these requirements may affect treatment effectiveness.
8. Appointment Cancellations
Customers may cancel or reschedule appointments by contacting us as soon as possible.
If our technicians have already traveled to the service location or work has begun, a service or travel charge may apply where permitted by law.
9. Damaged or Incomplete Service
If you believe your service was not completed as agreed, please notify us within 48 hours of the service appointment.
We will review the situation and work with you to determine an appropriate resolution.
10. Our Commitment
Our goal is to provide professional odor treatment services with integrity, clear communication, and a customer-focused experience.
While every odor situation is different and specific results cannot be guaranteed, we are committed to working with our customers to address concerns whenever reasonably possible.
Contact Us
Best Odor Removal
Elevé Odor Specialists
An Assumed Name of All-Stars TX LLC
Email: info@bestodorremoval.com
Website: bestodorremoval.com